with the economy as it is....many companies are trying to cut corners and feel that if its a simple repair and they can cut costs they attempt to do it themselves...

I guess the saying "you can teach an old dog new tricks" or someting like that applies to the telcom industry...

You should see the things people do to their inside wiring in their homes in order to avoid placing service calls....

OH WELL....my clock is ticking, 363 days till retirement from the phone biz...CANT WAIT....