Try this (it worked for me)....

Create a Phantom DN and assign it to prg.14-6 After Shift Destination. Call FWD ALL calls on the PhDN to VM, make sure you ID the PhDN (65691 and 65792). This can even be a S/L port with no phone attached. BUT, make sure you label the block so noone uses it!!!

Now when there are no agents logged in, the call will goto PhDN and fwd to VM box for PhDN. In that mailbox you can offer to leave a message or digit out....whatever you want!

Also you can assign a different after shift destination for each ACD group. That way they each go to a different mailbox.

Good Luck. Let me know it works for you.

[This message has been edited by Voyager (edited December 28, 2004).]

Now available Voicemail Programmer Kit to program your Toshiba Voice Mail across your network.

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