Toshiba Bob-

I have verified that in pgm 304 FB 18 is set to User Provided, pgm 105 FB 17 and 19 are set as they should be and there is a value in pgm 204 FB 17. There is also a Caller ID button on the phones that the customer wants to have this feature for and these phones ring for the incoming call as well.

I do have the incoming calls ringing to a MCG group though - would that make a difference?