I got mine fixed but it won't work for the Dr's vm. I went through the same steps I did previously for my account but it's not letting me use those steps for the Dr. I deleted the mailbox, hit intercom #409, and then tried the default password I was advised to use and it does not work on his. It's a stratagy voicemail. I added the mailbox, tried the default that worked previously, and it says invalid password. I went into the system admin and reset the password, and that didn't work either.