That is a very common set-up and is not difficult to program.

If you are not satisfied with your current vendor, I would suggest calling and talking to the owner to explain what your current situation is.

Keep in mind that it is normal for a vendor (or anyone interested in making a profit in a business) to charge when a service is completed... but if that service has not been done correctly then there is reason for concern and if that vendor wants to keep your business, they will appease you.

- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.