Ok I have an update on this issue. Callers are getting dropped alot more often and a lot of the time now they dont even get any static. They also told me that some callers are calling and getting a fax tone when they dial the pharmacy's main number??

I do have a single line card in the system but the only fax machine on it is in a totaly different line group and does not ring on any other number except the fax number which is not in a hunt group. Suddenlink is onsite installing a new cable from their tap off of the street, and then he said if that does not fix the problem they will change out the voice modem.

What in the CTX could possible be causing these issues so I can change it out? Could the processor be doing this? The reason i ask is because of the callers that get a fax tone when they call in and the ACTU3 does have an AMDS on it. I'm lost on this one please advise. Thank you again to everyone helping me!!