|
|
Joined: Sep 2008
Posts: 37
Member
|
OP
Member
Joined: Sep 2008
Posts: 37 |
OK, before I begin I just want to let you know that I have searched the forum, but couldn't find anything similar to what I am experiencing...
We have it set up so some faxes will go through Stratagy ES. I am only having problems with one line.
Faxes will not come in at all, or half a fax will come in.
If I am looking at the Voice Port Status while this line is receiving a fax, which are usually 60 pg or longer, it will say Voice Port 6: {Receiving FAX} for about 45 min. After this is done, it will say the following: Voice Port 6{Off-Hook} for approximately 30 min. Only after the port goes back to { On-Hook} will the fax come through.
My question is: Is it normal for it to take this long? We are also experiencing problems where the faxes will drop and our senders are getting really POd, claiming it's only us they are having problems faxing to. I checked with the service providers, they told me everything was fine and there were no problems on their end. Someone told me to check the padding? so I wasn't sure if this could have something to do with it. Any suggestions? I am really stuck here.
Also, we are mostly receiving faxes from the same company, and all others seem to be coming in fine.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
Forums84
Topics94,295
Posts638,838
Members49,769
|
Most Online5,661 May 23rd, 2018
|
|
|
|
|