atcomsystems.ca/forum Forums General General Telephone & Systems Information Do any of you have this issue?

I agree totally, charge them for remote work. Our clients know that we are NOT a philanthropic organization, our goal is to make a profit. That goal is reached by charging for services, whether on site or remotely.

You might want to establish a rate structure for remotes that is slightly different than onsite work, like a minimum charge of 15 minutes as opposed to a one hour minimum, etc.