If I had a penny for everytime a new customer said

"give us a break on this new system, I know loads of companies I will refer you too"

Never happens, all you end up doing is giving your blood, sweat & tears away for free.....

Same with service, hit every customer with a full invoice, if they try to get out of paying they are actually doing you a favour as you can now drop them from your base................

Avalon Services
New Jersey Voip Telephone systems voice & Data Cabling