I hear what you are saying Ed, but I consider this the same as car manufacturers not including the shop manual when you purchase a new car. Like I mentioned I was only challenged on this once, the majority of my customers are more than happy to leave things like that to me. Now, I don't know the specifics of your installation so it may not compare to what my experience has been, but I can tell you that whenever you have IT people involved there is always going to be head butting and conflict. I think that's where the problem really is.


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