Well, there is an option I didn't consider. Hire a tech away from a dealer who is certified. Of course that still may not answer the manufacturer support and parts availability problem because they would no longer be working for a dealer.

If your company is sincere about the travel time/response issue that would be the thing to do but somehow I think they are just blowing smoke. It's all about money and cutting costs. They figure they have you on the payroll and their limited intellegence tells them that since you can handle 'puters you should be able to handle the phone system. So make him work harder for his money and save us some.

-Hal

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