Bandit,
Meaning no disrespect here. When I'm sent an email that I need to change the way I'm doing things to further my ability to take care of my customers and I follow those directions to the letter with no satisfaction, I don't believe that's my problem. I and many others responded as requested by Vertical, with no response from them. We followed the directive we were given, the blame isn't on this end.
I strive to provide good customer service. Shouldn't Vertical be expected to do the same?
If those at Vertical don't like what's being said here, they can correct the problem. The ball's in their court. I will continue to give advice to my customers based on their needs, not based on what some company is trying to push. Our suppliers need to understand they aren't the only fish in the Sea. We will look for the support our customers deserve. Period.
