Kristi--Welcome to the board.

1. Where did you get the system that was just installed? If it was used---did you default the system---or does it still have "residual" programming in it.

2. We're taking it that you have a Programming Manual and are familiar with the programming procedures. Correct??

3. Have you checked the number of rings that the phones are set for preset to VM?

4. Have you tried a system reset after you did your programming. Sometimes that helps.