Thank goodness that you are finally on the right track. It should be fairly easy to show the at&t tech what it is that you are looking for now that you have one line to show them for comparison.
Even though you are here for help, thanks for keeping us abreast of your progress. I assure you that it helps us all to learn the quirks of dealing with telcos in other parts of the country. Please check back and let us know how you make out. It appears that the end of your problem may be near.
