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Joined: Nov 2009
Posts: 4
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OP
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Joined: Nov 2009
Posts: 4 |
Our company is making the jump to a PRI for the cost savings. I am looking at two systems
1)Vodavi XTS-IP 2)Toshiba Strata CIX100
I know there are what some would consider better ways for this, but this is what the owner wants. Very similar to our current 22line telco system. All calls answered by a live person and if needed placed on hold (while customer hears on hold message), all customer service reps to see what lines need answered.
My question is with the PRI.
Toshiba says this is not possible with a PRI, that there is no way for a channel to be shown on multiple phones via blinking light. His work around is transfer to a "ghost extension" that would ring at all phones until someone picked up.
The Vodavi rep (who is my current rep) says the 30 button vodavi phone could do exactly what we are looking for. We would have "Park lines" that we could park calls to and have that "Park line" show up on all phones.
Who is correct? Toshiba says its not a phone issue but a PRI issue that prevents this. Vodavi rep says that it is doable with the vodavi system
Any help would be greatly appreciated.
Greg
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