Lots of times customers think their voicemail is not working because they have dead air messages, you push 1 to lesten to the message and nothing happens... you should then push 3# to get rid of that dead air message and if like Ed said you have program or provider issues you may have several of these messages.... and you may not think the voicemail is acting like it should but it is you just have to keep deleating those dead air messages and then figure out how you are getting them to fix the issue.
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