We currently have a setup of a Toshiba CIX6700 with Taske for statistics and Talkument for recording of calls. We have around 30 telephones, some IP phones, and some wired phones as part of the system.
We have a few service and software maintenance agreements up for renewal, and I wanted to gather options on the worth of renewing these agreements. It seems to me like a bit of overkill in terms of the costs involved.
The first agreement we have is with our installer, which costs xxxx a year. This basically covers hardware failure and other maintenance, questions and issues that may come up. They offer a 4 hour response time for emergencies like a card failure, etc. They will give us a new telephone for free if one breaks.
The second agreement is software maintenance which apparently covers new versions of the software that may come out (through Toshiba, but through our telecommunications company). This costs us $xxxx a year and covers new versions of the Taske, Talkument, and Toshiba Strata software. When a new version comes out, they will only install it if we either ask them to, or if we are having a problem with the previous version.
Do we need BOTH of these agreements? It seems a heavy cost for a system that basically we make changes to ourselves (phone settings, new users, etc). And if new software comes out, couldn’t we just purchase the updates when we need them. It seems like we could go for years without having to update?
Thanks for the opinions.
Please, no prices! -Hal
