I am trying to get an NEC Promail & a Level I to work together. I can call into and set up the promail from an internal extension but cannot get into or transfer to the promail from an outside line. I have the promail extensions in the same COS as the rest of the phones, I have them set as "DP" in 4-05, the message waiting lights work and I can't figure out why there's no access to CO's. Is there a technician password other than the system manager password like in the AV lingo? I am at a loss. I also only have the System Admin Guide and am not sure if the Promail has an installation guide. Any help would be greatly appreciated. Thanks in advance!