I'm having some trouble with BNA forwarding on an SLT extension.

I set BNA for the SLT from a MLT by dialing 45 and then the SLT's extension, and the main VM number.

When a call rings on the SLT, if there is "No Answer" it is forwarded to voicemail, but if the SLT is off-hook, calls do not go to voicemail. Internal callers get a "busy" tone and external ones are forwarded to the operator.

Any suggestions would be greatly appreciated.

MT