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Joined: Mar 2004
Posts: 20
Member
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OP
Member
Joined: Mar 2004
Posts: 20 |
To be more specific (now I'm on-site) -- Auto Attendant (Call XPress VM system) answers, and will successfully attempt a transfer to a station on the NEC system. If the station is busy / in use, CallXPress successfully interprets that and dumps the call to that station's voicemail box.
BUT, what I can't get to work is if the station is not in use (i.e. it just rings, no answer), CallXPress doesn't recognize that, it just rings forever, until approximately a 2 minute timeout passes, and then the caller is dumped back to the main greeting.
Any suggestions?
Thanks.
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