I had to go out on another vendors install last week that complained about the same thing. I checked the 8 pin heads and they were wired 568B.

Check your heads on the line cards and verify that they are

Pin 1 Tip Pair 4 White/Brown
Pin 2 Tip Pair 3 White/Green
Pin 3 Tip Pair 2 White/Orange
Pin 4 Ring Pair 1 Blue/White
Pin 5 Tip Pair 1 White/Blue
Pin 6 Ring Pair 2 Orange/White
Pin 7 Ring Pair 3 Green/White
Pin 8 Ring Pari 4 Brown/White

This Pin out is using the first 4 pair as an example

Also update your software to the latest and it should help.

As for the SMDR The adapter is needed and a couple of options programed. PM me your number if you need some help on it.

All In One Communications
Mustang, OK