The new news is that this customer is being fed off a slick and there are similar problems with other businesses on the street. We're trying to get through to the mysterious "engineer" that the tech keeps talking about. Vz already put in a new card 2 weeks ago to fix spontaneous ringing on another business' lines, so they won't look at replacing that again.

"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix