apologies to everyone, I did not know that I could not post access to programming as I found it in another thread on this message board.

These phones are from before my aunt took over the business so there are no manuals, no contact info from the original technician, nothing.

I guess there lies the issue, I have no access to check out 4-01 and 4-02. For so simple of a problem, we have to go to a technician, seems like such a waste since many have a minimum charge.*shrugs shoulders*

thanks anyway.