We have a Mitel SX2000 system and use RiteFax for faxing from within Electronic Medical Records. We are having an issue sending faxs to one of our local pharmacies. They have all of their calls go thru a "voice tree" with a redirect somewhere fro faxes. none of our work if it go thru RiteFax. if we send from a standard fax, most of the time it will work if you wait long enough. Apparently we are the only ones with this issue. I am not sure it is an issue with RiteFax. The problem started a couple of months ago. The pharmacy said they didn't change anything.
I don't think its an issue with our ring. All outside calls present a double ring on the answer side. We have had some issues in the past with Xerox machines.
Any input or have I confused all of you? PM welcome.

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