What Travis said. In order to get action out of TWC the first time, I had to take TWO(!) different TV's out to their box and connect directly to their feed. That convinced them. (Apparently someone annotated my record, as they NEVER question my complaints anymore!) Too, if it is your problem, it will become immediately apparent and you can sneak quietly back into the house and figure out the problem. Although multiple sets do make me suspect them!

When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.