Thanks Eriway,
That's exactly what i did. I had the customer use the over ride mb 002, but they said all they ever did was put the system in "night mode"...
Finally, i quieried the customer without making them mad. I turns out, their day time message was actually... get this... cfna/busy to the local telco. they use the sytem vmail just for night time to answer immediately instead of calls going to local co message....

I can't believe i wasted this much time.

Remember, Make sure you thoroughly question the customer about the problem.

Thanks,

Crybrook