I'm having a similar problem -- two remote users working from home, one with cable internet, the other with u-verse. Both phones disconnect somewhat regularly then have to reconnect which almost looks like a boot process and can take a couple minutes. I'm new to this system (only the local computer tech not a phone specialist) and the vendor doesn't seem to know what to do either.

I'd like to adjust the timing as described above but I'm not sure if I'm to adjust up, down, or even what the numbers represent. Is it seconds? 84-15-03 is set to 5 (range is 1-10) and 84-15-04 is set to 3 (range is 1-5).

Just trying to understand.