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Joined: Jul 2010
Posts: 20
Member
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OP
Member
Joined: Jul 2010
Posts: 20 |
hi, having an issue with a new install of acd mis. have installed the suite and have got the server connected and running. created the queues and agents within adc mis admin. when i try to login with the monitor program, it lets me select user name and enter password, but when i click login, the program does not open, nothing happens and the login screen disappears.
i have v5.0 sv8100 with these licences:
2001 ACD Related ACD 1 Never
2002 ACD Client 512 Never
2101 ACD P-event 1 Never
2102 ACD-MIS Basic 1 Never
2103 ACD-MIS Add.Monitor 1 Never
2104 ACD-MIS Agent 1 Never
on the server i am getting this message in the feed:
Retrieving licenses...
LicenseHandler state = REQUEST_SERVERS
LicenseHandler state = REQUEST_MONITORS
LicenseHandler state = REQUEST_CLIENTS
LicenseHandler state = IDLE
Licenses retrieved:
0 Servers
0 Monitors
0 Clients
and next to the monitor users, reports users, and agent clients within the server program i have blank fields.
any help with this would be greatly appreciated!
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