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Joined: Apr 2012
Posts: 1
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OP
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Joined: Apr 2012
Posts: 1 |
I am new to the Aspire system, but have installed a lot of DSX systems. I have been asked to look at a system where the users are reporting a lot of line noise type issues, crackling and poor volume, disconnected calls. I'm a little puzzled though because they are using all digital stations (no VOIP) and their incoming connection is a PRI, yet the noise issues sounds like an analog problem almost.
They do have a COIU card providing four analog lines for fax devices and they have an SLIU card for the fax devices themselves. I thought about removing the two analog cards as a test, but I don't want to mess up the port numbers somehow.
Any suggestions on how to troubleshoot crackling noises during conversations on digital lines?
Aspire Main software: 7.32 Database: V10.0H
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