I just installed a new KeyVoice for a customer last week. They had an older Audix system. Everything works find except that it seems the users are locking themselves out of mailboxes. It has happened several times. Obviously, the users say they are doing nothing wrong. I don't know if they are hitting a certain keystroke or what. But some of them have gotten "I am sorry, that mail box is temporarily out of service". This happens when they try to log in, and after they have entered their password. Funny thing is, I can call the box and leave a message.

Anyone have any ideas on this one? I have never heard this error message in all my years of working on KeyVoice.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com