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Joined: Dec 2004
Posts: 40
Member
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OP
Member
Joined: Dec 2004
Posts: 40 |
I understand that this is really not the CLEC's issue because they do not maintain the plant, but they contract with Verizon for it. I can't call Verizon directly, I have to call the CLEC when things go down, then they call Verizon, and it usually takes 8 hours before Verizon sends someone out, and as soon as they look at it they say oh this is cable and leave. Another 8 hours before cable comes out and then the circuit is down for hours or days while they hunt for pairs on cable the is deteriorating. Even the Verizon tech who was here last from Cable said because of our location, this is not going to be fixed, we are in a residential location and the cable is of good enough quality for regular service.
But, I would think, since they are not able to provide a stable circuit for which I am paying, that I should be able to terminate the contract.
There really is not anything that I can find in the Master Agreement about Service, specifically.
Oh well, will have to wait and see how they react to my termination letter.
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