Were looking at this from an insider point of view though. Yes it makes them money. That's the point of selling. How many times have we seen clients hit with truck roll charges because they trouble was inside? For someone who doesn't know anything this is like buying a maintenance agreement on an appliance. These plans are mostly aimed at residential not commercial and theres not going to be too many phone systems or very hard to troubleshoot inside wiring situations as opposed to commercial.
