Hi.

My company has a static IP address and we maintain our own DNS server inhouse.

If your search our domain name it translates into the IP address. However on the reverse IP address translates into our ISP name instead of ours.

I guess this is because the reverse IP lookup uses the PTR record which is different than when finding a ip address from a domain name?

So the only way to change the PTR record is by calling your ISP. There is no way to upload the updated information to the web directly bypassing the ISP?
The problem is my ISP has some pretty bad tech support and the people do not really understand this issue.

Thanks.