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Joined: Sep 2011
Posts: 11
Member
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OP
Member
Joined: Sep 2011
Posts: 11 |
I'm an installer of small business systems in Ohio. I have a customer that has an ongoing problem with LD calling. They are PIC'D to Century Link (formerly Qwest) upon completion of dialing 11 digits I am supposed to get a tone and then dial an accounting code. What happens is immediately upon dialing I get an audible ring, continues until it times out to a reorder. I cannot get anyone to accept responsibility for following up on this problem. I must also add it deos not happen on all calls, its streaky, last week I had about 30% failures. What I am looking for are lists of termination codes for the following switches, MITEL GX5000, att 5ESS, STROMBERG CARLSON DCO. I simply want to put in a trouble report and ask a tech to look for a specific code. I have no idea wether or not this a reasonable request or not. I am not a switch man so I apologize for any inproper terminology.
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