First, repost your question in the voicemail forum, bigdog3, who is hunting this week but will be back on Monday I think, has resolved this issue once before. You might find it if you try a search. I think it is something in the trans.txt file but I don't recall what. Also, in the routing box programing, set the "wait for more digits" field to [yes] that alone might be the trouble, but bigdog is the whiz on the keyvoice dos files.
mark
