My company has ordered a 7200 system for our new office building. I have discussed this situation with the provider, but they didn't know the answer.

We want to have customers greeted by a press 1 for sales, press 2 for support menu option. If they select 2, we want them to go to an available support rep, or into a support queue if none are available. The concern we have is that we don't ever want our lines to be saturated with support calls sitting in a queue. Is there any way to configure the system so that it maxes out support calls at 4 current calls and 3 more in the queue, at which point callers would just get a message that we are not currently accepting support calls and to please try back later?

Thanks,

Paul