Thanks for the feedback from everyone. I'm still learning this system so all of your suggestions were very helpful. I wound up deleteing and re-creating each mb that had been set up 3 years ago (before my arrival here). In the process I made sure each entry had the correct name, directory and greeting. All is working fine now.

The reason for looking at this in the first place was that the Mboxes are not to be used anymore because all of our field reps now have cell phones with VM there. My recent efforts were to record a message that let the caller know the cell number. There may have been a better way to do this but I wouldn't know it. As it is, callers can do a lookup by (last) name and hear the correct ph number to dial. Is there a way to prevent the caller from actually recording a message in the subscriber MB or to be notified if there is?

Thanks again
Steve

iDCS100 w/SVMI4