I have a few customers like that, you can set the hot line timer to a few seconds to give them the option to push a DS key, or, as Genesiscom said, tell them to push the DS key before lifting the handset.


Cheers, Dave.
Eco Communications
Selling and installing Ericsson BP150/50/250 from 1996 to 2005
Samsung selling and installing since 2000
Toshiba selling and installing since 2004
Microsoft NT and SQL certified (10 years ago...)