Hi all, long time lurker but first time poster, I just happen to be in a bind and could use a little inspiration...

My client is on a 7200s, and has remote regional sales reps throughout the US, whom we set up with i5220s. We drop shipped the phones to the sales reps and they were instructed not to use the phones until training was completed (yeah right!)

So now I have one user who received there phone and after forwarding 6000 on their modem, the phone seems to be working. The problem is the phone drops calls intermittently and reboots itself frequently. At first I thought it was because her Westell DSL modem was dropping the connection, but that would really only explain a "connecting to server" status not a full reboot. I found out that when the phone was received, the husband attempted to plug a live phone line cord into the LAN port!!!

That last little bit is the only thing I can think of that would lead to a condition like this but I need something concrete or at least some affirmation.

Thanks for your help.


Josh Poole
Installation and Technical Specialist
Cox Communications & Electronics