i have a basic 7100 and the inbound CID is coming in just fine - issue is that once the call is complete (whether answered or not answered) - if i go to the call log by hitting the "menu\down arrow to "2.incoming logs"/enter)-it shows only number -- not name. i have tried changing all settings in mmc 119, verified i have inbound number AND name - yet it still only shows number. Tech suppt said to try the NND key, but that only works with a call in progress - wont work with logs. these are copper lines inbound to the system - any ideas would be appreciated.


-I appreciate your time and help-