The password can be reset by ESI dialing into the system. Usually you need a dealer to call them for you. If the system is not registered as being installed by that particular dealer, they will probably need to get some official authorization from your company, such as a request on company letterhead. I'm sure ESI could help you with this if you call or email them. They might just point you in the direction of a dealer, but they would be a good place to start anyway.

I guess I hadn't paid much attention to what was going on with Norvergence. I just did a search on the internet. Looks like a lot of people got messed up by them.

[This message has been edited by 5years&counting (edited March 11, 2005).]