atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems Caller ID only shows name; number appears on pickup

IN THE ESI SYSTEM DAY AND NIGHT RING CAN ONLY HAVE A MAX OF 8 STATION'S SET TO RING
IF YOU NEED MORE PHONES RINGING THEN YOU MUST OR OTHER NEEDS (ACD,UCD,SALES GROUPS ECT.) YOU MUST USE DEPARTMET GROUPS AND WHEN YOU USE A DEPARTMENT THE INCOMMING CALL WILL SHOW THE CALLER NAME ON THE TOP ROW AND THE DEPARTMENT ON THE NEXT ROW THEN WHEN THE CALL IS PICKED UP IT WILL SHOW THE NAME AND NUMBER OF THE CALLER HOPE THIS HELPS