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Joined: May 2005
Posts: 354
Member
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Member
Joined: May 2005
Posts: 354 |
ESI TS... will definately have more leverage as they deal with problems day to day. They just may have another story like yours.
DeBug would be the best thing to have them do so they see what the switch is actually doing at the time of the problem.
Take note that ESI likes the end user to press record, record when the problem happens. This lets ESI search just a bit faster.
Cheers,
-MO
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