Bill,
The story goes on and on. BS (a new contact) called this AM - they want to know our 800 numbers and the line #'s they come in on. I have already provided the Sales Rep with all this. Needless to say, it took TIME to do that - I told the new contact to get that info from the the Sales Rep. Now we will see what the next call will be bringing. So much for care-free switching. ;>)
Our phone vendor's rates are 3 hour minimum @ $100 an hour. That's during regular working hours. Guess when we will have to make the switch-over!!!??? I'm afraid to ask what those rates would be. That's why I'm so diligent about ascertaining whether having a vendor on site is a must. We are a "struggling" company and try to eliminate unnecessary costs in any way we can.
Thanks, Bill - thanks to everyone who responded. Your replies are greatly appreciated and have been very helpful.
