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Joined: Jul 2004
Posts: 291
Member
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OP
Member
Joined: Jul 2004
Posts: 291 |
I need to know how many calls are being transfered from a predictive dialer to ACD groups.The info in my acd reports is not accurate. I also have a 16 port vms transfering calls to the same acd groups.How about acd smdr in the B screen. Does it do anything
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