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Joined: Oct 2005
Posts: 3,124
Member
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Member
Joined: Oct 2005
Posts: 3,124 |
I have a question for thornrag. What happens if the line being held doesn't get responded to by the person who put it on HOLD? The reason I ask is there is a timer setting within the system that delivers a held call to a specified location after the timer expires. Usually it is the mailbox of the extension that placed it on HOLD. If I remember correctly the max time setting is 960 seconds or 15 minutes.
When this happens is it eventually clearing itself or does it always need assistance by personnel.
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