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Originally posted by Phone-Dog:
I have been in Telecom over 30 years and I have worked on large PBX's and had to do a lot of the things you talk about. I don't know why ESI requires a special training course to become familiar with a product that we should be that familiar with in the first place. I see it as an marketing opportunity for ESI.
This isn't to become familiar with a product ... it is for in depth troubleshooting .. the stuff that you used to have to call tech support to have them do.

I have been to training for avaya, esi and many miscellaneous products .... the esi training was by far the best i have ever received .. we started at 8 AM, went all day and covered a ton of material. The best part, in my mind, was that the instructor (AJ) was outstanding and knew not only the material he was teaching but all of the associated stuff and the industry in general. I was happy with the money i spent and felt it was worth every penny.

John Corrigan
New Phone Systems and Service
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