Some of the customers have saved the msg's to play for me. Iwatsu said to look at the Auto Gain Control (AGC) in the VM programmer. They are blaming the problem completely on the carrier, who is clueless. I swapped out the the VM card in a VS with a brand new one off of the shelf. The customer is still having the same problem. The only thing that the carrier can come up with is that the DSL line was also on line #4. They put the DSL on its own pair, but now the problem is back. Personally I think it is the VM card..... We had one cust whose VML completely failed, hard drive quit. So we replaced it with a new card. The day after, they called us reporting msg's being cut off. They never had the problem before the new card. All of the customers have POTS lines.

I thought you said that your system was down...