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Joined: Jul 2008
Posts: 3
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OP
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Joined: Jul 2008
Posts: 3 |
My company is reviewing proposals to replace our Nortel Meridian option 52 c pbx. One of the proposals is for Iwatsu Enterprise Communication Suite with TASKE contact Call Management. WE have 100 total users in a single site with a customer service department of 10 agents that currently participate in an ACD queue. Until I received the proposal I had never heard of Iwatsu. Can anyone offer insights or recommendations. The other systems in consideration are Avaya and Shoretel. Anyone out there with experience in one or more of these?
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