Derrick, thanks for the reply. I set QoS using priority flow. The problem actually ended up being caused by our core switch at the corporate office that was performing Layer III routing for the network creating duplicate packets. I'm not sure why at this point, but I setup a separate router yesterday and everything cleared right up, no problems.

Still wish I could find a answer for the first question. had to setup another phone there this morning and it was a pain to have to setup a separate DHCP server just to setup a phone.